Shipping & Returns

SHIPPING

EmbroSoft ships all its parcels using well-known and reliable couriers such as DHL, Canada Post, and USPS. A delivery status update can be seen by using tracking number on the courier website. This ensures a worry-free and smooth delivery of products to you.

Standard Delivery

With our Standard Delivery, your order will arrive to you from ten (10) to twenty (20) business days (excludes Weekends and Statuary Holidays).

Get Standard Delivery from only 6.50$!

Express DHL Delivery

You can receive your order within seven (7) to ten (10) working days (excludes Weekends and Statuary Holidays).

From only: USA/Canada – 40$; Europe – 35.00$; Australia – 60$.

International delivery is carried out from our warehouses in Canada, USA, and Europe.

Note:

Shipping within the United States is from Amazon’s fulfillment warehouse, from “Deliverr” fulfillment warehouse (https://deliverr.com/), and from our warehouse in Canada (Mississauga, Ontario)

Shipping to Europe from Moldova (Chisinau) and Ukraine  (36034, Poltava, Latysheva, 4, flat. 18).

If you have any questions about shipping, please email [email protected], or call +38 068 642 29 09 (WhatsApp, Viber, Telegram) – Shyshkov Yurii

RETURNS AND EXCHANGES

We strive to offer a reasonable and competitive return policy. We are not only selling our product, but we are also shoppers. Being on both sides of the market, we created return and exchange policy that simply resolve any issues if they arise. 

We provide a 30-day return policy on all retail (pre-made) patches, as long as they have their original packaging. However, we are not able to offer refunds on shipping costs.

Thank you for your cooperation and understanding of this policy.